If you need to cancel your trip, you must notify us in writing. We calculate your refund on the day we receive written notice of cancellation. Your non-refundable deposit of $250 per person is separate from the cancellation fees listed below. For example, if your trip costs $1000 per person and you cancel your trip 45 days prior to departure, you are eligible for a refund in the amount of $375 (which represents 50% of $750). For all cancellations, we will refund you the cost of your trip less the following per person charges:
Number of days prior to trip departure: Cancellation fee per person
- More than 90 days: You are only subject to the $250 non-refundable deposit **
- Between 90 and 61 days: 25 percent of the trip cost **
- Between 60 and 31 days: 50 percent of the trip cost **
- 30 days or less prior to the trip start date or once the trip has begun: no refund
** Your deposit remains available as a limited-time credit to be applied toward any trip within the next 2 years.
Day Hike Cancellation Policy: A 50% refund will be given with 72 hours notice; no refund within 72 hours.
Four Season Guides, LLC (FSG) reserves the right to cancel any trip because of inadequate enrollment that makes it economically infeasible to operate. In this situation, we will offer a full refund, including the normally non-refundable deposit. FSG reserves the right to cancel any trip because of good-faith concerns with respect to the safety, health, or welfare of the participants or for any Force Majeure. “Force Majeure” means any circumstances beyond our reasonable control, including, but not limited to, acts of nature, flood, forest fires, extreme weather, terrorist activities, insurrection, war or threat of war, sabotage, civil disturbance, labor strikes, requisition, sickness, quarantine, pandemic, epidemic, diseases that are known, unknown or novel such as coronavirus/COVID-19 (including any spread thereof), food-borne, airborne, and communicable illnesses and disease, government intervention of any kind that affect domestic and/or international travel, government restrictions or warnings, border closures or restrictions, public land closures, and unforeseen circumstances.
Four Season Guides, LLC will not be deemed in breach of these terms or otherwise liable to you, by reason of delay in performance or nonperformance of any of its obligations under this agreement to the extent that any such delay or nonperformance is due to any Force Majeure.
In these instances, a full trip credit will be issued minus any reasonable expenses incurred by FSG related to your booking. Refunds are not offered in these situations.
FSG is not responsible for additional expenses incurred by preparing for the trip (for example: non-refundable airline tickets, rental cars, clothing & equipment, visa fees, medical expenses, etc.). There are no refunds for guests who arrive late or depart early from a trip. *We highly recommend Travel Protection Insurance if you are uncomfortable with any aspect of these policies.